Do I need to book before bringing my device in?
No, you’re very welcome to bring your device into the shop during our normal opening hours. You can briefly explain what’s happening when you drop it off and we’ll make a note of the problem. As we may be dealing with other customers and repairs at the time, we’re not always able to carry out a full diagnosis while you’re at the counter. We’ll assess the device properly in our workshop and, where necessary, contact you to discuss what we’ve found and the options available. If you’d prefer to contact us before coming in, you can also use our repair request form.
How long do repairs take?
It depends on the fault, parts availability and the work required. We will give you an indication once we have assessed the device.
Do you repair devices while I wait?
Repairs are a drop-off service. Most repairs require us to keep the device so we have the time and workspace needed to diagnose and repair it properly.
What payment methods do you accept?
We accept cash, card and bank transfer. If you are paying by bank transfer, the cleared funds must have reached our account before your device can be released. We’re happy to explain the payment options when your repair is ready for collection.
Do you use genuine parts?
Where appropriate, we use quality parts and will explain the available options before proceeding.
Can you recover my data?
We can assess data-recovery problems and explain what options may be available. Recovery is not guaranteed.
Do you repair motherboards?
Yes. We undertake component-level motherboard repairs where practical, rather than automatically replacing the whole board.
Do you repair phones?
Our current service focus is laptops, desktops and tablets rather than mobile phone repairs.